Be Truthful - elephant 100 percentby beCause CEO Nadine Hack – “I meant what I said and I said what I meant.  An elephant’s faithful one-hundred percent!” ― Dr. Seuss, Horton Hatches the Egg

It’s well known that our children learn from our actions, not our words.  The admonition “Do what I say, not what I do!” never has worked even for the least cleaver child.  The same absolutely holds true for how we each and all can inspire authentic, purposeful leadership by embodying it ourselves.

I have found that self-awareness is the most fundamental dimension for this.  Can you to look into your own mirror with clarity and honesty about what examples you are setting on a daily, if not hourly, basis?  Are you being open, transparent and do you bring your whole self to the table, including your vulnerabilities and shortcomings?

We’re often told that strength means something very different than this but my experience is that the strongest among us are willing to be candid about our weaknesses.  In fact, that very act inspires a deeper level of trust and respect among those we lead.  And, in doing so, we also empower them to take leadership in areas where they might have greater competency than us.

But, this requires a tremendous level of self-confidence: not a phony aura of confidence but a genuine soul sense of what we know, what we don’t; who we are, who we’re not.  In my growth over many decades, I found that these moments, which I call “sacred intimacy,” are completely appropriate in a professional context and offer a context for extraordinary transformation.

As leaders, we all are trying to get other people – usually many of them – to do multiple things that are extremely challenging over an extended time frame.   Do we give them enough authority and autonomy to really achieve what we’re asking for?  Or do we find that threatening?  And, if the latter is the case, then why is that?  Are you willing to do the soul searching to find the answers?

Or do you choose to stay in the protective territorial mind-set that says I gain my power by always being in control and zealously guarding everything that I know?   I’ve seen that if you give away non-physical things – knowledge, power, contacts, etc. – you are never diminished.  You still have those things and someone else does too: exponential growth for which you are respected.

When coaching senior executives about giving others the ability to achieve, I use the simplest analogy of a parent whose toddler is just learning to tie their shoe laces.  You’re late for work: your first impulse is to rush in and do it for them.  But, if you just wait until they do it… you never have to do it again.  You’re liberated and they’ve just moved to another developmental stage.

We constantly hear and say the buzz-phrases – co-creation, collaboration across silos, build capacity – but we often hesitate from actually engaging with others in the open, candid way that would enable those concepts to come to life.  Think about what’s holding you back.  Find a small thing you can do differently to start to build “muscles” in your undeveloped realms.

Let me be clear: I do not mean become someone other than who you truly are; I do mean stretch your repertoire to include a broader spectrum.  But, before you can do that, you must acknowledge to yourself where you might need stretching.  For me, it’s patience.  I’m fast and to the point: not everyone can respond to that well.  So, I continue to work on calibrating accordingly.

I work on that and many other things that can make me more present, more trust-able, more my full self.  I feel freer each day to acknowledge how and where I can grow while I also know how to genuinely own the ways in which I am gifted.  I continue to search for the space between feeling overly inflated with self-satisfaction or completely unworthy.  Who I am is enough.

I’ve become a better leader because of this ongoing self-awareness. I no longer need the external validation (although it’s nice to receive).  I can feel it in my bones when I’m facilitating leadership development programs, organizational change management initiatives, one-one-one executive coaching and just in my simple daily interactions with everyone I meet.

{ 28 comments… add one }
  • Berrie Pelser November 1, 2015, 10:16 am

    I agree, if you can give the good example (or the bad) people will learn faster. If I tell my son to do something he sometimes listen, but if I show it or make it visible he will remember it better ;) Thx Nadine!

    Reply
    • Nadine B Hack November 1, 2015, 10:22 am

      I’m glad this resonated with you, Berrie. To me, it’s basic common sense and yet it’s amazing how many people don’t act this way in their professional lives (sadly, some not even in their personal lives).

      Reply
  • Harry van der Velde November 1, 2015, 10:33 am

    Thank you Nadine. This is reassuring something I tend to underestimate. I do not regard myself a a leader, but this is helpful for my authenticity.

    Reply
    • Nadine B Hack November 1, 2015, 10:36 am

      Harry – you are one of the most authentic human beings I have ever met; and, thus you ARE a leader by your behavior (whether you realized that or not)!

      Reply
  • Luigi November 1, 2015, 10:52 am

    Nadine thanks for this clear perspective on leadership and self-awareness. As a young leader that has been (and “is”) through a process of constant discovery of my inner self, I couldn’t agree more. I still make the mistake to jump in too often and “do it myself” instead of empowering others to learn and eventually shadow me in what I can do best. The early days of an entrepreneur and leader are full of bumps and leading a team, a growing one, is certainly the most challenging task of all.

    Reply
    • Nadine B Hack November 1, 2015, 10:56 am

      Luigi – I can tell you as “elder” entrepreneur, this is an iterative process one continues to learn throughout life: I’m glad you are learning it young!

      Reply
  • David Hain November 1, 2015, 11:14 am

    If you don’t work the muscles, they diminish. The best physical trainers isolate specific muscle groups and develop these. The great Sky cycling team talks about marginal gains theory – and keep winning!

    So I love the muscle development analogy. 2 other important insights from your excellent post, Nadine. Firstly, if we don’t role model improvement how can we expect it of others. Second, and related, the biggest test we need to pass every day is the mirror test!

    Thanks for an important contribution about how to polish the mirror!

    Reply
    • Nadine B Hack November 1, 2015, 11:21 am

      David – yes, like brushing our teeth, it’s a daily (at least) ritual we must do throughout our lives & can’t say, “Oh, I did that yesterday so I don’t need to!”

      Reply
  • Peter Cook (@AcademyOfRock) November 1, 2015, 11:23 am

    I am reminded once again of Lou Reed’s observation:

    “I do me better than anyone else”

    You do it so well Nadine.

    all the best

    Peter

    Reply
    • Nadine B Hack November 1, 2015, 11:37 am

      Peter – so true: we can ONLY be ourselves! Of course, we can try to be all sorts of others, but it doesn’t really work.

      Reply
  • Bernie Mayall November 1, 2015, 11:59 am

    I have shared this – a great piece. So clear and so worth saying. We use the words “authenticity” and “honesty” quite glibly, professionally, and yet they seem elusive. Stepping outside of the Power and Control mindset is liberating – not only that, it works! Having worked significantly with boards – and it can be like herding cats – it can be a challenge to penetrate that shell of protective power, but once in, once those steps have been taken towards a more authentic and aware approach, the difference is tangible.

    Thank you for this.

    Reply
    • Nadine B Hack November 1, 2015, 12:27 pm

      Yes, Bernie – I share your experience having served on for- and not-for-profit boards. It is a struggle worth engaging in there and elsewhere as positive, tangible impact – however rare – can be so profound.

      Reply
  • Barbara Kimmel November 1, 2015, 12:12 pm

    Hi Nadine- I believe most leaders are “stuck” in a short-term crisis/risk management/compliance mindset. There simply isn’t any time in the day for “all that soft stuff.”

    It’s the rare evolved leader who embraces a long-term view and is “open” to a new way of doing/being.

    While the “old” clearly is no longer working, short-term thinking gets in the way of embracing long-term change.

    Reply
    • Nadine B Hack November 1, 2015, 12:31 pm

      Barbara – your insights are spot on. Despite that pervasive reality, every time I work with companies &/or coach individual executives, I raise this issue for them to consider. While my encouragement to consider may often fall on deaf ears, I continue in spirit of “better to light a candle than curse darkness.”

      Reply
  • Ruriko Yoshida November 1, 2015, 2:03 pm

    Hi, Nadine. I find myself pretty successful being candid about my weaknesses when I am with people who work with me and for me. However, I wouldn’t feel comfortable being so when I am with my boss(es). Is this natural?

    Reply
    • Nadine B Hack November 1, 2015, 5:19 pm

      Ruriko – that’s a fair question. Whether person is above you or not, while always being honest to yourself, you have to assess if the environment is “safe” for you to completely reveal yourself to others and, if so, how much. If interested, in 9-min excerpt from presentation I recently gave you can hear how I describe these protective boundaries at this link.

      Reply
  • Sanjoy Kumar Malik November 1, 2015, 5:12 pm

    Thank you Nadine. Really valuable post. I will quote: “For me, it’s patience. I’m fast and to the point: not everyone can respond to that well. So, I continue to work on calibrating accordingly.”

    Reply
    • Nadine B Hack November 1, 2015, 5:26 pm

      Sanjoy – it’s great that you know something about yourself and take that into consideration when dealing with people who are different than you, without losing your own integrity.

      Reply
  • David Wilcox November 1, 2015, 5:14 pm

    We constantly hear and say the buzz-phrases – co-creation, collaboration across silos, build capacity – but we often hesitate from actually engaging with others in the open, candid way that would enable those concepts to come to life.
    IMHO the shift in leadership investment that has the biggest impact on the collaboration challenge is from investing in organizations (where the world is massively over-invested) to investing in purpose-built networks that are designed to enable collaboration much more effectively than organizations.

    Reply
    • Nadine B Hack November 1, 2015, 5:28 pm

      David – your “humble opinion” so often is spot on! And I admire greatly the work you’ve done to create purpose-built networks.

      Reply
  • Ciara Sidell November 1, 2015, 5:26 pm

    Nadine – I am working for a young entrepreneur who is navigating the challenges of expanding her business. Much of what you write here rings true and I look forward to passing along your insightful words to my coworkers!

    Reply
    • Nadine B Hack November 1, 2015, 5:29 pm

      Ciara – I am glad my message resonated! Also nice to know what you’ve been doing post-Wheaton. I wish you (and your co-workers) every possible success!

      Reply
  • Sean O'Kane November 2, 2015, 9:04 am

    I found this piece extremely poignant. My own professional experiences have proven this so relevant. Over time, I became much more successful and, more to the point, how much more successful businesses I ran became, when I learned I did not have all the answers and learned about team management. Once I put my ego aside and focused on hiring subject matter experts, smarter than I in their areas, I realized how powerful and effective the team approach was. I no longer felt I had to provide all the answers. I learned the business could benefit much more when I asked others for their ideas and input. Suddenly, the business benefitted from a stronger “buy in” from the team and a greater total commitment to success. This, by the way, included all levels of our employee base — particularly on the front line who, having more direct face time with our customer base daily, often had much more insight about what was needed than did I. By adapting an approach where I focused on the employees as my customers and engaging directly with them, the better they engaged and supported our paying customers. They became part of the process and felt a sense of ownership. In a word, they were allowed to become empowered. In one particular case, this approach saw the business grow from a net cash loss of $1m / year to a net positive of $1m in just two years. My role in those two years — was largely saying yes to good ideas brought forward and supporting the employees’ involvement.

    Reply
    • Nadine B Hack November 2, 2015, 9:06 am

      Sean – it’s great you can show that your behavior significantly benefited the bottom line of your business. I’ve been advocating for years that engaging stakeholders increases productivity, profitability and sustainability. If interested, you can read some of my articles on this at this link

      Reply
  • Julien Goy November 3, 2015, 10:00 pm

    Great article, Nadine, comme toujours!

    I believe it takes a lot of self-confidence to acknowledge where you “need stretching”. Even more if you want to share your perception with your colleagues, especially if you are their leader. Proportionally speaking, I have tried to do so with a small team I am in charge of, in the context of a small business I run with some friends. It has not been easy but, as you say, it has built trust within the team. And I believe that they feel “empowered” to take initiative on their own.

    Reply
    • Nadine B Hack November 7, 2015, 11:00 pm

      Julian – you are such a “conscious” leader guided by a deep “conscience” so I’m sure your team feels empowered! Your work has a profound impact!

      Reply
  • Linda Losi November 7, 2015, 3:15 pm

    I have found this to be true in various leadership positions I once held. My issue was not my team, but my supervisors who would rather sit “in the darkness”, than reach for a light. We need to be aware of long term consequences, whether positive or otherwise. I love your analogy of tying shoelaces. Took me an hour and a half to get my son to do a thirty second time out, years ago.
    BEST hour and a half I invested in !
    Thank you Nadine.

    Reply
    • Nadine B Hack November 7, 2015, 3:18 pm

      Linda – the shoe-tying example resonates with so many people who are interested in truly empowering their teams. And, like you, they learn that ROI on time invested into it is so well-worth it!

      Reply

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